Returns are accepted at the discretion of the Knowles Brothers team for the following reasons and with the following results:

- Dissatisfied with product (remaining product shipped to be returned at client's cost. Value of returned product less shipping offered in store credit). 

- Spoiled goods. Where wine has allegedly spoiled within the first 3 months (90 days) from the date of ordering, a replacement product will be offered within reason and where available. Past the 3 month (90 day) period , any refund, credit, or compensation, will be offered at the discretion of Knowles Brothers Wine.

To be eligible for any return, your item must be in good condition, unopened, with original or equivalent pagckage. 

To start a return, you can contact us at customercare@kbroswine.com.au If your return is accepted, we will provide a shipping address for return, and can recommend appropriate courier for your location. 

You can always contact us for any return question at customercare@kbroswine.com.au

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened product will not be accepted, tested, or reviewed, please do not send opened bottles back to us. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that all exchanges will have any shipping costs pass on to the client. 

Refunds/Credit
If a refund is offered, and the remaining product returned, we will notify you once we’ve received and inspected your return, and let you know if the refund/credit was approved or not.